This Policy explains how payments, Booking Prepayments, cancellations, rescheduling and refunds operate through InkPanel.
This Policy explains how payments, Booking Prepayments, cancellations, rescheduling and refunds operate through InkPanel.
An InkPanel transaction may contain:
Studio Amount — the amount specified by the Studio for the Studio Service or Booking Prepayment.
Platform Fee — a separate amount charged by InkPanel for providing and facilitating relevant platform functionality.
The total amount payable will be displayed before payment.
Studios may require a Booking Prepayment to reserve or confirm an appointment.
The Studio determines the amount.
A Booking Prepayment may be credited towards the final service price.
The Studio should disclose any applicable cancellation and rescheduling conditions before payment.
Where a Customer cancels, the Studio may retain an amount only where permitted by its applicable terms and applicable law.
The fact that a payment is called a "Booking Prepayment" does not itself make the payment automatically non-refundable.
A Studio may be entitled to retain some or all of a reasonable Booking Prepayment where a late cancellation or no-show causes the Studio a genuine loss, subject to applicable law.
Studios determine their own rescheduling rules.
Where a Studio allows a Booking Prepayment to be transferred to a replacement appointment, the new appointment may remain subject to the Studio's cancellation conditions.
Repeated rescheduling may be restricted where the Studio's disclosed terms permit this and the restriction is fair and lawful.
Where a Customer fails to attend without appropriate notice, the Studio may retain some or all of a Booking Prepayment where legally permitted.
Where the Studio cancels and cannot provide the agreed Studio Service or a reasonable alternative accepted by the Customer, the Customer may be entitled to repayment of the relevant Studio Amount.
Statutory rights take priority over Studio cancellation terms.
Where InkPanel has successfully supplied the relevant platform/payment-facilitation service, the Platform Fee will ordinarily not be refunded solely because the Customer later cancels, reschedules or fails to attend.
This does not affect rights the Customer has under applicable law.
Customers should ordinarily contact the Studio first regarding a refund of a Studio Amount.
InkPanel may assist with processing an authorised or legally required refund.
InkPanel may ask the Studio and Customer for information necessary to assess or administer the request.
Approved refunds will normally be sent to the original payment method.
Bank/payment-network processing times are outside InkPanel's direct control.
A chargeback is not the same as requesting a refund from the Studio.
Customers should provide truthful information to their bank or card issuer.
InkPanel and the Studio may submit transaction and booking evidence in response to a payment dispute.
Nothing in this Policy excludes statutory consumer rights or makes an unfair contractual term enforceable.