InkPanel is operated by Inkpanel Systems Ltd, company number SC842854, registered in Scotland. Registered office: 183 Machanhill, Larkhall, Scotland, ML9 2JR. Email: support@inkpanel.co.uk.
In these Terms, "InkPanel", "we", "us" and "our" mean Inkpanel Systems Ltd unless the context requires otherwise.
These Customer Terms govern your use of InkPanel and any booking, payment request, Booking Prepayment or other transaction made through InkPanel.
By creating an account, making a booking, making a payment or otherwise using InkPanel, you agree to these Terms.
Please read them carefully before making a payment.
Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted, including your statutory rights as a consumer.
InkPanel provides technology that enables independent tattoo studios, artists, piercing studios, practitioners and other participating businesses ("Studios") to advertise services, manage bookings, communicate with customers, request payments and use related business-management functionality.
Unless expressly stated otherwise, InkPanel does not itself provide the tattoo, piercing, treatment, artwork or other Studio Service you book.
The Studio providing the service is responsible for the Studio Service.
When you book a Studio Service, the contract for that Studio Service is between you and the relevant Studio, subject to the Studio's terms and applicable law.
InkPanel provides the platform and facilitates certain aspects of that transaction, including payment processing through third-party payment providers.
Studios are independent businesses and are not employees, agents, partners or representatives of InkPanel.
The Studio is responsible for matters relating to its Studio Services, including:
InkPanel does not supervise the performance of Studio Services and does not guarantee the quality, safety, suitability or outcome of a Studio Service.
This does not affect any responsibility InkPanel has for services supplied directly by InkPanel.
A Studio may make services available for online booking through its InkPanel booking page.
A booking is subject to availability and any confirmation requirements shown during the booking process.
Studios may establish their own reasonable booking, cancellation and rescheduling conditions, provided those conditions comply with applicable law.
You should review the Studio's applicable conditions before making payment.
A Studio may send you a payment link requesting a custom amount.
The payment request may relate to a proposed appointment, confirmed appointment, Booking Prepayment, service, outstanding balance or another legitimate Studio transaction.
The amount and, where applicable, purpose of the request will be presented before payment.
You should not make a payment if you do not recognise the Studio or do not understand what the payment relates to.
A Studio may require a payment in advance to secure or confirm an appointment ("Booking Prepayment").
A Booking Prepayment may represent part or all of the amount payable for a Studio Service.
Where it represents part of the service price, it will normally be credited against the amount payable for the relevant Studio Service unless clearly stated otherwise before payment.
The Studio determines the amount of its Booking Prepayment.
A Booking Prepayment is not automatically non-refundable merely because it is described as a prepayment.
The Studio may, however, be entitled to retain some or all of a Booking Prepayment where you cancel, reschedule late or fail to attend, where its cancellation terms and applicable consumer law permit this.
Any amount retained should be capable of being justified under applicable law, including by reference to losses arising from the cancellation or non-attendance.
InkPanel may charge you a separate platform or booking fee ("Platform Fee") when you make a transaction.
The Platform Fee will be disclosed before you confirm payment.
The amount payable to the Studio and the Platform Fee may form part of a single card transaction even though they relate to different elements of the transaction.
The Platform Fee compensates InkPanel for providing and operating platform functionality associated with facilitating the transaction.
Where InkPanel has successfully provided the relevant platform/payment-facilitation service, the Platform Fee will ordinarily not be refunded merely because you subsequently cancel, reschedule or fail to attend the Studio appointment.
However, this provision does not exclude any refund or other right that you have under applicable law.
Where a Studio cancels, cannot provide the service or a transaction is reversed for another reason, the treatment of the Platform Fee will depend on the circumstances and your applicable statutory rights.
Payments through InkPanel are processed using third-party payment services, including Stripe.
By making a payment, you authorise the relevant amount displayed at checkout to be charged to your selected payment method.
InkPanel may facilitate allocation of the relevant Studio Amount to the Studio through Stripe Connect.
InkPanel does not guarantee that every payment method will always be available.
Payment providers may perform fraud, identity, security and compliance checks.
Studios determine the prices of their Studio Services and Booking Prepayments.
InkPanel may separately determine the Platform Fee.
Before confirming a transaction, you will be shown the total amount you are required to pay.
You are responsible for checking the amount before authorising payment.
Cancellation and rescheduling rules for the underlying Studio Service are primarily determined by the Studio, subject to applicable consumer law.
The applicable conditions should be made available before payment or booking.
Depending on those conditions and the circumstances, late cancellation, rescheduling or failure to attend may result in some or all of a Booking Prepayment being retained.
A Studio cannot use its own cancellation policy to remove statutory rights that the law gives you.
If a Studio cancels an appointment or cannot provide the Studio Service, you should contact the Studio first.
Where you are legally entitled to repayment of a Studio Amount, the Studio remains responsible for that amount as between the Studio and InkPanel.
InkPanel may facilitate a refund where appropriate.
If you fail to attend an appointment without providing the notice required by the Studio's disclosed cancellation policy, the Studio may be entitled to retain some or all of the Booking Prepayment, subject to applicable law.
The Studio may also decline future bookings where reasonably appropriate.
Refund entitlement depends on the circumstances, the Studio's applicable terms and your statutory rights.
Submitting a refund request does not guarantee that a refund is due.
Where a Studio Amount is refundable, InkPanel may facilitate the refund on behalf of the Studio.
Refunds are normally returned to the original payment method where technically possible.
Processing times may depend on Stripe, the customer's bank and other payment networks.
You have rights available through your card issuer and applicable payment schemes.
However, you should not knowingly make a false, misleading or fraudulent chargeback claim.
Where you dispute a legitimate transaction, InkPanel and/or the Studio may provide the payment provider or card issuer with relevant evidence, which may include:
Personal information used for this purpose will be handled in accordance with applicable data-protection law and our Privacy Policy.
Complaints concerning the actual Studio Service should ordinarily be raised with the Studio that supplied or was due to supply it.
InkPanel may provide reasonable platform support and may request information from either party.
InkPanel is not obliged to determine professional, medical, artistic or factual disputes between a Studio and Customer.
Nothing in this section prevents InkPanel from investigating platform misuse or taking action against a Studio account.
Certain services available through Studios may involve inherent risks and may require consultation, identification, age verification or informed consent.
The Studio, not InkPanel, is responsible for determining whether it can lawfully and appropriately provide a particular procedure.
Information displayed through InkPanel is not medical advice.
If you have concerns about whether a procedure is appropriate for you, you should discuss them with the Studio and, where appropriate, a qualified healthcare professional.
You must provide accurate information when using InkPanel.
You must not:
You are responsible for maintaining the security of your account credentials.
Tell us promptly if you believe your account has been compromised.
We may suspend or restrict an account where reasonably necessary to investigate fraud, abuse, security issues or material breaches of these Terms.
We aim to provide a reliable service but do not guarantee uninterrupted availability.
InkPanel may occasionally be unavailable because of maintenance, technical problems, third-party service failures or circumstances outside our reasonable control.
InkPanel's software, branding, design, databases and platform content owned by InkPanel are protected by intellectual-property laws.
Using InkPanel does not transfer ownership of those rights to you.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
InkPanel is responsible for the platform services that InkPanel itself supplies.
InkPanel is not responsible for the acts or omissions of an independent Studio merely because the Studio uses InkPanel.
To the extent permitted by law, InkPanel is not liable for losses caused solely by a Studio's performance or non-performance of a Studio Service.
Nothing in these Terms affects mandatory consumer rights.
We may improve, modify or discontinue platform functionality from time to time.
Where a change materially affects an existing paid consumer transaction, we will respect rights required by applicable law.
We may update these Terms for future use of InkPanel.
The version presented to you when a transaction is made will apply to that transaction to the extent relevant.
We may retain records of previous versions.
These Terms are governed by the laws of Scotland, subject to any mandatory consumer protections that entitle you to rely on the law or courts of another part of the United Kingdom or another jurisdiction.
If you are a consumer resident elsewhere in the UK, nothing in this section removes mandatory rights you have concerning where proceedings may be brought.
Questions about InkPanel can be sent to support@inkpanel.co.uk.
Inkpanel Systems Ltd 183 Machanhill Larkhall Scotland ML9 2JR
Company No. SC842854