This Privacy Policy explains how Inkpanel Systems Ltd ("InkPanel", "we", "us", "our") collects and uses personal information. Inkpanel Systems Ltd is registered in Scotland under company number SC842854. Registered office: 183 Machanhill, Larkhall, Scotland, ML9 2JR. Privacy enquiries may be sent to support@inkpanel.co.uk.
This Privacy Policy explains how Inkpanel Systems Ltd ("InkPanel", "we", "us", "our") collects and uses personal information.
Inkpanel Systems Ltd is registered in Scotland under company number SC842854.
Registered office:
183 Machanhill Larkhall Scotland ML9 2JR
Privacy enquiries may be sent to support@inkpanel.co.uk.
Depending on how you use InkPanel, we may process information including:
InkPanel does not need to receive full payment-card details where those details are collected directly by the payment provider.
We may process personal information to:
Depending on the processing activity, we may rely on:
Contract — where processing is necessary to provide services you request or take steps before entering a contract.
Legal obligation — where we must process information to comply with law.
Legitimate interests — where reasonably necessary for legitimate business purposes such as platform security, fraud prevention, service improvement and managing disputes, provided those interests are not overridden by your rights.
Consent — where consent is appropriate or required, including certain electronic-marketing activities or sensitive-data processing.
Other lawful bases may apply where permitted by law.
When a Customer makes a booking or transaction, relevant information is shared with the Studio so that the Studio can administer and provide the Studio Service.
Studios are independent businesses and may act as separate data controllers for information they receive and use for their own purposes.
Customers should also review the relevant Studio's privacy information where available.
InkPanel uses third-party payment providers, including Stripe, to process and facilitate payments.
Information necessary to process payments, prevent fraud, manage payouts and handle disputes may be shared with the payment provider.
Payment providers process information under their own applicable privacy terms where they act independently.
We may use suppliers to provide services such as:
We require providers handling personal information on our behalf to protect that information appropriately.
InkPanel may send marketing communications where legally permitted.
Where consent is required, marketing will only be sent on the basis of valid consent or another lawful permission available under applicable electronic-marketing law.
You may opt out of InkPanel marketing at any time using the unsubscribe mechanism provided or by contacting us.
Transactional messages concerning bookings, payments, account security or service administration are not necessarily marketing messages.
Studios may use InkPanel functionality to send or automate communications.
Depending on the circumstances, the Studio may determine the purpose of that communication and be responsible for ensuring it has the necessary permission to send it.
InkPanel may process contact information on the Studio's instructions to provide messaging functionality.
Telephone numbers may be used for transactional SMS messages concerning bookings and related services.
Marketing SMS messages will be handled in accordance with applicable electronic-marketing requirements.
Recipients must be provided with appropriate ways to stop marketing communications.
InkPanel may in future enable Studios to use digital consultation and consent forms.
Those forms may potentially contain information concerning health, allergies, medications or other sensitive matters.
This functionality may not currently be available.
Before enabling processing of special-category information through such functionality, InkPanel will implement appropriate legal, technical and organisational safeguards and determine the applicable lawful basis and special-category processing condition.
Studios using such functionality will also be responsible for ensuring that the information they request is lawful, necessary and appropriate.
Where InkPanel processes special-category personal data, such as health information, we will only do so where an applicable lawful basis and additional special-category condition exist.
We will apply additional safeguards where appropriate.
Special-category information will not be used for unrelated marketing merely because it is available through the platform.
Where a transaction is disputed, InkPanel may use and disclose relevant information to the Studio, Stripe, banks, card networks, professional advisers and other parties reasonably necessary to investigate, defend or resolve the dispute.
This may include booking details, acceptance records and relevant communications.
We may process information to identify suspicious activity, protect accounts and prevent fraud.
We may retain security records where reasonably necessary to protect InkPanel and its users.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting, tax, fraud-prevention and dispute-management requirements.
Different categories of information may have different retention periods.
Information associated with financial transactions or legal disputes may be retained longer than ordinary account information where reasonably necessary.
Some service providers may process information outside the United Kingdom.
Where UK data-protection law requires safeguards for an international transfer, we will use an approved transfer mechanism or another lawful basis for that transfer.
We use appropriate technical and organisational measures designed to protect personal information.
No internet service can guarantee absolute security.
Users are responsible for protecting their account credentials.
Subject to applicable law, you may have rights to:
These rights are not absolute and exemptions may apply.
Requests may be sent to support@inkpanel.co.uk.
We may need to verify your identity before completing a request.
You can object to direct marketing at any time.
Where you opt out, we may retain limited suppression information so that we can respect your request.
If you have concerns about our handling of personal information, contact us first at support@inkpanel.co.uk.
You may also have the right to complain to the UK Information Commissioner's Office.
InkPanel is not intended to enable children to independently enter transactions that they cannot lawfully enter.
Studios remain responsible for applying applicable age, identification and parental/guardian consent requirements to the procedures they provide.
We may update this Privacy Policy as InkPanel develops or legal requirements change.
The current version will be published through InkPanel with its last-updated date.